Refund and Returns Policy
Effective Date: January 15, 2025

At RegalXXSSMist.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, this Refund and Returns Policy outlines your rights and our processes.

1. Eligibility for Refunds and Returns

1.1 General Conditions

To be eligible for a return or refund:

  • The item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

1.2 Timeframe

  • Returns must be initiated within 30 days of receiving the product.

  • Refund requests for defective items must also be submitted within 30 days.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Gift cards

  • Clearance or final sale items

  • Items with signs of use or intentional damage

3. Refund Process

3.1 How to Request a Refund

  • Contact our customer support team at info@regalxxssmist.com with your order details.

  • Provide a clear explanation and supporting evidence (e.g., photos of the defect).

3.2 Refund Approval

  • Once your request is reviewed, we will notify you of the approval or rejection within 5 business days.

  • Approved refunds will be processed using the original payment method within 7-10 business days.

4. Returns Process

4.1 How to Return an Item

  • Contact our customer support to obtain a Return Merchandise Authorization (RMA) number.

  • Ship the item back to the following address:

    RegalXXSSMist.com
    3867 Brannon Street, Los Angeles, California, United States

  • Ensure the item is securely packaged to prevent damage during transit.

4.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Exchange Policy

We offer exchanges for size, color, or defective items. Follow the returns process above and specify the replacement details. Exchanges are subject to stock availability.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or credit card statement.

  • Contact your bank or credit card company; processing times may vary.

  • If you still have issues, email us at info@regalxxssmist.com.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 7 days of delivery.

  • Provide photos of the damage or error for swift resolution.

8. Customer Support

For all inquiries regarding refunds, returns, or exchanges, please contact us:

  • Street: 3867 Brannon Street, Los Angeles, California, United States

  • Phone: 213-325-2523

  • Email: info@regalxxssmist.com

  • Website: regalxxssmist.com

9. Policy Changes

We may update this Refund and Returns Policy as necessary. The revised policy will be posted on this page with an updated effective date.

Thank you for shopping with RegalXXSSMist.com!